Refund policy
By placing an order through minkars.com you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to The United States and Canada.
30 DAYS RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
RETURN PROCESS
To start a return, you can contact us at support@minkars.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
DAMAGED, WRONG PRODUCTS, OR ISSUES
Kindly examine your request upon gathering and reach us right away assuming the thing is deficient or harmed, or on the other hand if you get some unacceptable thing so we can assess the issue and make it right. To return your item, you ought to contact our mail: minkarstravel@gmail.com. Contingent upon where you reside, the time it might take for your traded item to contact you might shift.
EXCHANGES
We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at minkarstravel@gmail.com. we will send you a new item in 3 days.
RESTOCKING FEE
We do not charge a restocking fee on returns.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too, usually within a week, if more than a week, please contact us.
CANCELLATIONS
See our shipping policy page for details. shipping policy
CONTACT INFORMATION:
Thanks for shopping with us.Thank you all for your support!
- Email: minkarstravel@gmail.com
- Phone Number: +8618318870335
- Business Name: SHENZHEN SITUODA ELECTRONIC COMMERCE CO., LTD.
- Business Address: No. 33, Pingxin South Road, Pinghu Street Room 306, Building C Shenzhen, 518000 Guangdong, China
- Business Hours : Mon-Sat : 10:00am – 11:00pm. Sunday: 11:00am – 6:00pm